1. Eligibility for Returns

We gladly accept returns for most items within [number] days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. However, certain items, such as personalized or custom-made products, may not be eligible for return.

2. Initiating a Return

To initiate a return, please reach out to our customer support team at [customer support email or phone number] within the specified return period. Provide your order number and a brief explanation of why you’re returning the item. Consequently, our team will guide you through the return process and provide you with a return authorization and shipping instructions.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage. Therefore, Cartifyhive is not liable for lost or damaged returns during transit.

4. Refund Processing

Once we receive and inspect your return, we will process your refund within [number] business days. Refunds will be issued to the original form of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

5. Restocking Fees

Restocking fees may apply to certain returns, especially for large or oversized items. Any applicable restocking fees will be deducted from your refund amount.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability and may be processed as a return and a new purchase.

7. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please notify us immediately upon receipt. We will work with you to arrange for a replacement or refund, including covering any return shipping costs incurred.

8. Non-Returnable Items

Some items may not be eligible for return or refund due to hygiene reasons, copyright restrictions, or other considerations. These items will be clearly marked as non-returnable on the product page.

9. Contact Us

If you have any questions or concerns about our return and refund policies, please don’t hesitate to contact us at [contact email or phone number]. Our customer support team is here to assist you every step of the way!